Terms of Use

By accessing the website draw-my-pet.com (the "Site") and/or placing an order, you confirm that you accept all of these Terms and Conditions of Use ("Terms") . These Terms govern all browsing, purchases, and communications (email, forms, or other) between you and MarketLab , the publisher of the Site.

1. Definitions

Term Meaning
Business MarketLab (“we”, “us”, “our”), responsible for the Site and data processing.
Service All e-commerce features, content and services offered on draw-my-pet.com.
YOU Any natural or legal person who visits the Site, creates an account or buys a product.
Device Internet-connected device (computer, smartphone, tablet, etc.).
Cookie A small text file saved on your browser to improve the user experience (saving shopping cart contents, statistics, etc.).
Third-party service External partners involved in payment, logistics, hosting, advertising or audience analysis.

2. Acceptance & Scope

By using the Service, you declare:

  • having read and understood the Terms and Conditions;

  • to have the legal capacity required to enter into a contract;

  • accept that any violation of the Terms and Conditions may result in the immediate suspension or deletion of your account , without prior notice.

3. License to use

MarketLab grants you a revocable, non-exclusive, non-transferable and limited license allowing you to view and use the Site for strictly personal or professional use (purchase of products).
You agree not to:

  1. to sell, rent, distribute, publish or commercially exploit all or part of the Site;

  2. modify, decompile or attempt to access the source code;

  3. remove or conceal any mention of intellectual property.

4. Content & Responsibility

The Site and its content are provided "as is" . MarketLab shall not be liable for any damages (direct or indirect) resulting from:

  • of the use or inability to use the Site;

  • errors or omissions in the content;

  • events beyond its control (network failure, force majeure, etc.).

5. Price & availability

Product prices are subject to change at any time without notice. Offers are valid while they are displayed on the Site, subject to availability.

6. Return & Refund Policy

Returns, exchanges and refunds are governed by the DrawMyPet Return Policy (available at draw-my-pet.com).
In summary:

  • legal withdrawal period of 14 days (except for personalized products, see legal exceptions);

  • Returns accepted for defective, damaged or incorrect product references;

  • Detailed procedure available in the dedicated policy.

7. Intellectual Property

All elements (texts, visuals, logos, videos, algorithms, etc.) are protected by copyright and remain the exclusive property of MarketLab or its partners.
Any unauthorized reproduction, distribution or use is prohibited.

8. Suggestions & comments

Any feedback, idea or suggestion submitted to MarketLab may be used freely, without compensation, and remains our exclusive property.

9. Data protection & cookies

The processing of your personal data is described in our Privacy Policy .
The Site uses technical, analytical and marketing cookies (with consent). You can manage your preferences in your browser or via our consent banner.

10. Modification of the Terms and Conditions

MarketLab reserves the right to modify these Terms of Use at any time. The date of the update is indicated at the top of the document. By continuing to use the Site after the modifications are published, you agree to the new Terms of Use.

11. Applicable Law & Disputes

These Terms and Conditions are governed by French law. Any dispute will be submitted to the competent courts within the jurisdiction of MarketLab's registered office, after an attempt at amicable resolution.

12. Contact

For any questions relating to the Terms and Conditions:

(Postal or telephone contact details will be provided upon request or in order confirmation emails.)